Terms and Conditions

General

City of Hope’s International Patient Program (Program) allows patients located outside of the United States to seek care at a City of Hope facility. The services outlined in these Terms and Conditions do not establish a physician-patient relationship in any capacity and do not include providing diagnosis, care, or treatment for any individual who has requested this service. By submitting information to City of Hope or otherwise participating in the Program, you are agreeing that you have read and understand the information provided in these Terms and Conditions and you are agreeing to these Terms and Conditions. Please note that these Terms and Conditions are subject to change at the discretion of City of Hope.

Privacy of Health Information

Patient health information that is provided to City of Hope will be kept confidential based on our privacy policies and used or disclosed to provide the services requested by you. Patient health information you provide on the intake form or otherwise transmit to us will be used to facilitate scheduling an appointment at a City of Hope facility based on your request.

Provision of Information

• You are willingly sharing your information and medical records for City of Hope for clinical review to determine eligibility to become a patient at a City of Hope facility.
• You agree that clinical review is based on health care information and medical records you have provided at the time of review. You are responsible for providing additional medical information to ensure City of Hope has the most current information before your travel and before your scheduled City of Hope appointment.
• You agree that all health care information and medical records provided by you or on your behalf to City of Hope shall be true, accurate, up to date and complete to the best of your knowledge, and that you understand that City of Hope will be relying upon the truth, accuracy, translation accuracy, and completeness of such health care information and medical records in exercising their own health care judgement in treating you.

Becoming a City of Hope Patient

• You are not considered accepted as a City of Hope patient until you are completed your clinical evaluation by City of Hope clinical staff in person. In-person evaluations do not constitute enrollment into specific clinical treatment program or clinical trial until consent is signed and relevant treatment document is explained, and specific clinical treatment consent process is completed.
• City of Hope shall endeavor to admit or accept you to City of Hope as a patient consistent with the City of Hope’s policies, procedures and practices; however, City of Hope reserves the right to delay or refuse admission if you have acquired an infectious disease designated for quarantine by the Centers for Disease Control and Prevention or another U.S. federal or state regulatory agency. You understand and agree that City of Hope shall not be liable for any illness, damage, or loss arising in these circumstances.
• You understand and agree that you are not relying on any representations or warranties from City of Hope, its affiliates, or their respective directors, officers, employees, medical staff, agents, representatives, successors, and assigns.
• City of Hope is proud of its diverse expert faculty. You will be assigned to the physician(s) who can provide the best care to you, without regard to race, color, national origin, age, disability or sex.

Travel

• Prior to inbound travel, City of Hope may ask you to undergo an initial medical consultation with either (a) a City of Hope-affiliated physician or health care practitioner, or (b) a third-party physician or health care practitioner independently engaged by you. You understand and agree that City of Hope shall have no responsibility or liability for any services provided or withheld by that third party.
• At its sole discretion, City of Hope may assist you in preparing or arranging for inbound travel, outbound travel, and/or related services or activities, including visa arrangements, transportation, accommodation, tours, and other services selected by you as part of your plan of care (the “Coordination Services”). In providing such assistance, you understand and agree that City of Hope will be acting solely as an independent contractor and not as your agent, employee, or joint venture partner or of any third party providing goods and services related to Coordination Services.
• City of Hope assumes no responsibilities for, and grants no warranties relating to, services provided by any third party in connection with inbound or outbound travel, or any other lodging or transportation.
• You understand that it is your responsibility to make any decisions regarding travel and treatment at City of Hope solely based upon your own independent investigation of, and upon any discussions you may have had with your own health care and other advisors in your home country about: (a) General and health risks of international travel, including, without limitation, deep vein thrombosis and other circulatory problems; respiratory tract, ear, eye and sinus infections; joint swelling; and infectious diseases; (b) Potential health risks for individuals with pre-existing illnesses or health conditions due to travel delays or other factors; (c) your own health fitness for travel, physical challenges and accommodations, and prescriptions; and (d) Post-treatment complications and side effects due to travel stresses or other factors. You understand and agree that standards of health care advice, procedures, and care in the United States may be different than standards in your home country, and you accept and are solely responsible for such risks.
IN UNDERTAKING THE TRAVEL, YOU KNOWINGLY AND VOLUNTARILY ASSUMES ALL SUCH RISKS, BOTH KNOWN AND UNKNOWN, AND YOU (INCLUDING YOUR DEPENDENTS AND HEIRS) WILL NOT ATTEMPT TO HOLD CITY OF HOPE OR ANY OF ITS AFFILIATES, OFFICERS, EMPLOYEES, OR AGENTS LIABLE FOR ANY INJURY, DEATH, OR LOSS TO PERSON OR PROPERTY SUSTAINED BY YOU WHILE PARTICIPATING IN OR ARISING OUT OF ANY SUCH TRAVEL.

Translation Services

These Terms and Conditions are written in English. You understand and agree that it is solely your responsibility to engage a certified translator of your choice to translate these Terms and Conditions in your native language during your review of these Terms and Conditions and prior to your submission of any information to City of Hope or participation in any Program activities or communications. Any inconsistency between the provisions in English and any other language shall to the full extent permitted by applicable law, be resolved by reference to the English version.

Resolving Disputes

You agree that your participation in the Program shall be governed by and construed in accordance with the laws of the State of California, United States, and that any dispute that may arise between you and City of Hope relating to the Program, Coordination Services or these Terms and Conditions must be resolved by arbitration in Los Angeles County, California, United States, pursuant to the rules of the American Arbitration Association. The arbitration shall be conducted in the English language. You also agree that in the event any dispute arises between you and City of Hope outside of the arbitration provisions, you consent to submit to the personal jurisdiction of, and to bring any action relating to such dispute in, either the federal district court or a state court located in Los Angeles County, California.